Technical SupportOur Solutions

Polyplastics technical support for better manufacturing solutions

This is the number reported from the results of testing undertaken by the Research and Development Division for the development, evaluation and analysis of customers’ products. In simple terms, this figure shows the amount of assisted customers in their manufacturing. We have stood by customers for nearly 50years to support them in their development. The history of Polyplastics and our technical support has a strong relationship with the history of engineering plastics; and we will continue to build on our history.

Supporting customer’s product development in a Group-wide effort

Responsibility for this technical support lies with the Technical Solution Center (TSC) and the Research and Development Center (RDC),
under the Research and Development Division.
The Plastics Service Center, predecessor of the TSC, was established at the foot of Mt. Fuji in Fuji City. While its name may have changed, that is where the TSC began on its way to providing technical support of globally-consistent quality through its expanding international network.

Japan Fuji

  • R&D Center
  • Technical Solution Center

China Shanghai

  • Technical Solution Center

Taiwan Kaohsiung

  • Technical Solution Center

Thailand Pathumthani

  • Technical Solution Center

U.S.A. Farmington Hills

  • Technical Solution Center

Germany Frankfurt

  • Technical Solution Center

The online support site WEB@TSC® was launched in 2002. It provides online support to customers 24 hours a day, 365 days a year. Engineers with access to a massive database and a wealth of experience are on standby, ready to respond to enquiries about technology, marketing, requests for certification issuance and more. They diligently answer over 15,000 questions and requests every year from customers. Over 30,000 customers in 50 countries currently use the service.